PRIVACY

Privacy Policy – aeh365

aeh365 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data. Please read this document carefully before registering an account or making any deposit.

Effective Date: 1 January 2026 256-bit SSL Protected Jurisdiction: Bangladesh Language: English

Your Data is Protected

All personal data submitted to aeh365 is stored on secure servers protected by 256-bit SSL encryption, access controls, and regular security audits. We do not sell your personal information to third parties for marketing purposes under any circumstances.

No Password Visibility

Your aeh365 account password is stored as a salted cryptographic hash. No member of the aeh365 team — including senior technical staff — can view, retrieve, or use your password in plain text. Password resets are processed exclusively via SMS verification to your registered mobile number.

KYC Data is Confidential

Identity documents submitted as part of the Know Your Customer verification process — including National ID cards, passports, and proof-of-address documents — are handled with strict confidentiality. They are used solely for identity verification and are not shared with commercial third parties.

Mobile Money Privacy

aeh365 does not store full bKash, Nagad, Rocket, or Upay account credentials on its servers. Payment processing is conducted via secure API connections with each provider. Only transaction reference numbers and confirmation statuses are retained for record-keeping purposes.

Regulatory Compliance

aeh365 collects and processes personal data in accordance with applicable data protection principles. We collect only the minimum data necessary to operate a safe, compliant betting platform and process legitimate transactions in Bangladeshi Taka on behalf of our players.

You Control Your Data

Registered aeh365 players have the right to request a copy of their personal data, ask for corrections to inaccurate records, and request deletion of their data subject to legal retention obligations. Contact the support team at [email protected] to exercise these rights.

1. Information We Collect

Last Updated: 1 January 2026

aeh365 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your device and browser as you navigate our services, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create an aeh365 account, we collect your full legal name, mobile phone number registered in Bangladesh, date of birth, preferred username, and a hashed version of your chosen password. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification Data

As part of our Know Your Customer process, we may request copies of government-issued identity documents such as your National Identity Card (NID) or passport, a proof-of-address document such as a recent utility bill or bank statement, and a screenshot or confirmation of your registered mobile money account (bKash, Nagad, Rocket, or Upay). These documents are used exclusively for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

We collect records of all deposits, withdrawals, wagers, and bonus transactions conducted through your aeh365 account. This includes transaction amounts in BDT, timestamps, payment method identifiers (such as the last four digits of a registered mobile number used for bKash or Nagad), and transaction reference numbers. Full payment credentials are never stored on aeh365 servers.

1.4 Technical and Device Data

When you access aeh365 via a web browser or mobile device, we automatically collect technical data including your IP address, device type and model, operating system and version, browser type and version, session duration, pages viewed, and referring URLs. This data is used to maintain platform security, optimise performance, and detect suspicious access patterns.

1.5 Communications Data

If you contact the aeh365 support team via live chat or email, we retain records of those communications including the content of your messages and any attachments or screenshots you provide. These records are used to resolve your query, improve our support quality, and maintain an audit trail of customer interactions.

Data Category	Examples	Collection Method
Account Data	Full name, mobile number, date of birth, username	Provided by you at registration
KYC Documents	NID, passport copy, proof of address	Submitted via dashboard or email
Financial Data	Deposit amounts, withdrawal records, bet history	Generated automatically by platform
Technical Data	IP address, device type, browser, session logs	Collected automatically on access
Communications	Support chat transcripts, email correspondence	Generated during support interactions

2. How We Use Your Data

aeh365 processes personal data only for specific, legitimate purposes that are directly connected to the operation of a safe and compliant betting and casino platform. We do not use your data for purposes beyond those described in this section without first obtaining your explicit consent.

2.1 Account Management and Service Delivery

The primary purpose for which we use your personal data is to create and manage your aeh365 account, process your deposits and withdrawals in BDT, settle your sports bets and casino game rounds, apply bonuses and promotional credits to your account, and provide you with a personalised player experience. Without processing this data, we would be unable to deliver the core services that aeh365 offers.

2.2 Identity Verification and Fraud Prevention

We use your registration data, KYC documents, and technical data to verify your identity, confirm that you meet the 18+ age requirement, detect and prevent fraudulent account activity, identify and investigate suspicious betting patterns, and comply with anti-money laundering obligations. These processing activities protect both the integrity of the platform and the interests of honest players.

2.3 Responsible Gaming

aeh365 uses account activity data — including deposit frequency, session length, and betting volume — to monitor for signs of problem gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusion requests made by players. This processing is conducted in the interests of player welfare and is a core component of our responsible gaming commitment.

2.4 Customer Support

We use your account data and communications history to respond to your support queries, investigate complaints, and improve the quality and efficiency of our customer service. Support interactions may be monitored and recorded for training and quality assurance purposes, and you will be informed of this at the start of any recorded interaction.

2.5 Marketing Communications

With your explicit consent at the time of registration or subsequently via your account communication preferences, aeh365 may send you promotional emails or SMS messages relating to new game launches, bonus offers, seasonal promotions tied to events such as Eid, the BPL cricket season, or the T20 World Cup, and other platform updates. You may opt out of marketing communications at any time by updating your preferences in the account settings panel or by contacting support directly.

2.6 Platform Analytics and Improvement

Aggregated and anonymised technical data is used to analyse platform performance, identify technical issues, optimise page load speeds, and improve the overall user experience. This data does not identify individual players and is retained for internal analysis purposes only.

3. Data Sharing and Disclosure

aeh365 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, aeh365 shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card network processors such as Visa and Mastercard. Each payment partner operates under its own privacy policy and data security standards. aeh365 shares only the data each provider requires to authenticate and settle a transaction.

3.2 Game Technology Providers

Casino and betting games on aeh365 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and Habanero. These providers may receive anonymised session data — such as game round identifiers and bet amounts — necessary to operate their games and ensure fair RNG outcomes. No personally identifiable information is shared with game providers beyond what is technically required for game session management.

3.3 Legal and Regulatory Disclosure

aeh365 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh or internationally where we are required to do so by law, court order, or in response to a lawful regulatory request. We may also share data where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal conduct. Where legally permitted, aeh365 will endeavour to notify the affected account holder before making such a disclosure.

3.4 Business Operations

aeh365 uses a limited number of third-party service providers for operational functions such as cloud hosting infrastructure, email delivery, SMS gateway services, and cybersecurity monitoring. These providers act as data processors on our behalf and are contractually obligated to process personal data only in accordance with aeh365's instructions and to maintain appropriate security standards. They are not permitted to use your data for their own purposes.

Important: aeh365 will never contact you to request your full password, full OTP code, or full payment credential details. If you receive any communication purporting to be from aeh365 that requests this information, treat it as a phishing attempt and report it to [email protected] immediately.

4. Cookies and Tracking Technologies

aeh365 uses cookies and similar tracking technologies to maintain your login session, remember your platform preferences, analyse usage patterns, and ensure the security of your account. A cookie is a small text file stored on your device by your web browser when you visit a website. The cookies used by aeh365 fall into the following categories:

4.1 Strictly Necessary Cookies

These cookies are essential for the operation of the aeh365 platform and cannot be disabled. They include session cookies that keep you logged in as you navigate between pages, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency display preferences. Without these cookies, aeh365 would not function correctly.

4.2 Analytical Cookies

With your consent, aeh365 uses analytical cookies to collect aggregated, anonymised information about how players use the platform — including which pages are visited most frequently, how long sessions last, and where players exit the platform. This information is used exclusively to improve the quality and usability of aeh365 services. Analytical data is not linked to individual player identities.

4.3 Functional Cookies

Functional cookies remember choices you have made during previous sessions, such as your preferred betting view layout, notification preferences, and last-used deposit method. These cookies improve your experience by reducing the need to reconfigure settings on each visit but are not strictly necessary for the platform to operate.

4.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of the aeh365 platform and may prevent you from logging in or completing financial transactions. Instructions for managing cookies in the most common browsers — Chrome, Firefox, Safari, and Samsung Internet — are available in each browser's help documentation.

5. Data Retention

aeh365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply to the main categories of personal data we hold:

Account and Registration Data: Retained for the duration of your active account relationship with aeh365 and for a period of 5 years following account closure. This retention period is necessary to comply with financial record-keeping obligations and to resolve any disputes that may arise after an account is closed.
KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission. Where a regulatory investigation or legal proceeding is active, documents may be retained until the matter is fully resolved.
Financial Transaction Records: Retained for 7 years to comply with anti-money laundering record-keeping requirements. Transaction records include deposit confirmations, withdrawal requests, bet settlement records, and bonus credit/debit entries.
Technical and Device Data: Session logs and IP address records are retained for 12 months for security monitoring purposes and then deleted or anonymised.
Customer Support Communications: Support chat transcripts and email correspondence are retained for 3 years and then deleted unless they relate to an unresolved complaint or ongoing legal matter.
Marketing Consent Records: Records of your marketing consent status — whether opted in or opted out — are retained for the lifetime of your account to ensure that our communications comply with your stated preferences.

When personal data is no longer required for its stated retention purpose, aeh365 securely deletes or anonymises it so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.

6. Data Security Measures

aeh365 employs a layered approach to data security, combining technical safeguards, operational controls, and staff training to protect the personal data of our players from unauthorised access, accidental loss, and malicious attack.

6.1 Technical Safeguards

All data transmitted between your browser or mobile device and the aeh365 platform is encrypted using Transport Layer Security (TLS 1.2 or higher) with a 256-bit SSL certificate. Data at rest on aeh365 servers is encrypted using AES-256 encryption. Access to production databases containing personal data is restricted to a minimal set of authorised personnel using role-based access controls, multi-factor authentication, and audit-logged access sessions.

6.2 Payment Security

aeh365 does not store full card numbers, CVV codes, or mobile banking PINs on its servers. Payment transactions are processed through encrypted API connections with each payment provider, and only non-sensitive transaction references are stored within the aeh365 system. bKash, Nagad, Rocket, and Upay each operate their own secure payment infrastructure independently of aeh365.

6.3 Incident Response

In the event of a data security incident that affects your personal data, aeh365 will investigate the incident promptly, take immediate steps to contain it, and notify affected players within a reasonable timeframe where the incident creates a meaningful risk to their rights or interests. aeh365 maintains an incident response plan that is reviewed and tested regularly.

6.4 Player Responsibility

While aeh365 maintains robust technical security, account security also depends on the steps you take to protect your own credentials. You are responsible for choosing a strong, unique password for your aeh365 account, not sharing your login details with any third party, logging out of your account when using a shared or public device, and notifying aeh365 support immediately if you believe your account has been accessed without your authorisation.

SSL Secured Platform

Every page of the aeh365 platform is served over HTTPS. You can verify the security of your connection by checking for the padlock icon in your browser's address bar. aeh365 will never ask you to submit sensitive information over an unencrypted connection. If you are ever redirected to a page that does not begin with https://aeh365.net, do not proceed and contact support immediately.

7. Your Data Rights

As a registered aeh365 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the aeh365 support team via live chat or by email at [email protected]. We will respond to verified requests within a reasonable timeframe and in all cases within 30 days of receipt.

Right of Access: You have the right to request a copy of the personal data aeh365 holds about you. We will provide this in a clear, structured format. We may ask you to verify your identity before releasing the data to ensure it is provided only to the account holder.
Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details — such as your contact mobile number — directly from within your account settings panel.
Right to Erasure: You may request that aeh365 delete your personal data. We will honour this request where no legal obligation requires us to retain the data. Please note that financial transaction records are subject to mandatory retention periods under anti-money laundering obligations and cannot be deleted before those periods expire.
Right to Restrict Processing: In certain circumstances — for example where you dispute the accuracy of data we hold — you may request that we temporarily restrict our processing of your data while the matter is investigated.
Right to Data Portability: You have the right to receive a copy of personal data you have provided to aeh365 in a machine-readable format, where technically feasible, so that it can be transferred to another service provider of your choice.
Right to Withdraw Marketing Consent: Where our processing of your data for marketing purposes is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Opt-out requests for marketing communications are processed within 5 business days.

aeh365 will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. Where a request cannot be fulfilled — for example because the requested deletion is prevented by a legal retention obligation — we will explain the reason in writing.

To submit a data rights request, please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number and username so that we can verify your identity efficiently. Do not include your password or full NID number in the email body.

8. Updates to This Privacy Policy

aeh365 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, updates to our platform and its features, changes in our data processing activities, or evolving best practices in data protection. When material changes are made, we will notify registered players by email to their registered address or via a prominent notice within the aeh365 platform before the changes take effect.

The effective date shown at the top of this document and in the "Last Updated" badge within each section will be updated to reflect the date on which the revised policy takes effect. We encourage you to review this Privacy Policy periodically so that you remain informed about how aeh365 collects, uses, and protects your personal data.

Your continued use of the aeh365 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any changes made to this policy, you should stop using the platform and contact support to arrange account closure and the return of any real-money balance held in your account.

If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way aeh365 handles your personal data, please contact our support team in the first instance. We take privacy seriously and are committed to resolving concerns promptly and transparently. All formal privacy complaints will receive a written response within 15 business days of receipt.

Questions About Your Privacy?

Our support team is available 24/7 to address any privacy concerns or data requests. You can also explore our full FAQ or visit the aeh365 Casino to start playing securely.